The role
You will answer the questions clinicians, pharmacists and patients ask about our medicines — accurately, in writing, and fast.
What you will do
- Respond to unsolicited medical information enquiries within service standards
- Maintain and update standard response documents and the enquiry knowledge base
- Triage and route adverse events and product complaints correctly
- Support congress medical information coverage
- Analyse enquiry trends and feed them back to medical and development teams
What success looks like at 12 months
Response times and quality are consistently inside standard, standard responses are current, and enquiry trend reporting is being used by the medical team.
What we require
- Life science, pharmacy or nursing degree, or equivalent clinical experience
- Ability to write a clear, balanced, referenced answer
- Rigour about staying within approved information
- Comfort with high enquiry volume
What we would like, but will teach you
- Prior medical information experience
- Therapeutic area knowledge
- Clinical practice background
If you meet the required list, apply. We cap the preferred list at four items on purpose, and we would rather read an application from someone who is 70% there and hungry.
Fully remote, open to candidates anywhere in the United States. Occasional travel to a site for team gatherings.
This role is designated portable — it moves with you. If you are a military spouse and receive PCS orders, you keep this job, your grade and your tenure. How that works.
Pay and rewards
This role sits at grade 6, with a base range of $76,000 – $99,000 for this location, plus annual bonus, retirement contributions of up to 9%, and day-one benefits. See the full package.
About the site
A fully remote role, open to candidates anywhere in the US. More about our locations.
Accommodations
Need an adjustment to apply or interview? Email accommodations@ingenbiotech.example. It goes to a separate team and is never shared with the hiring manager. What we can arrange.
Applications are not enabled on this demonstration site
On a live InGen careers site this button would open a one-page application: a CV and three short questions, about twelve minutes, no account required and no cover letter.